Privacy Policy

Last updated: May 2024

1. Introduction

RocketSDR ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our service.

For the purposes of the EU General Data Protection Regulation 2016/679 (GDPR), we are the data controller for personal data that we collect through our service. For data collected and processed on behalf of our clients, we act as a data processor.

2. Information We Collect

2.1 Personal Information

We collect information that you provide directly to us, including:

• Name and contact information
• Company information
• Login credentials
• Payment information
• Communication preferences

2.2 Usage Information

We automatically collect certain information about your use of our service, including:

• Log data and device information
• Usage patterns and preferences
• Performance metrics
• IP address and browser information

2.3 Prospect Data

As part of our services, we process prospect data on behalf of our clients, which may include:

• Names, email addresses, and phone numbers
• Job titles and company information
• Professional social media profiles
• Communication history
• Response data and engagement metrics

3. Legal Basis for Processing

We process personal data based on one or more of the following legal grounds:

• Consent: We may process your data when you have given explicit consent.
• Contractual Necessity: Processing may be necessary for the performance of our contract with you.
• Legitimate Interests: We may process data when it is in our legitimate interests to do so, and those interests are not overridden by your data protection rights.
• Legal Obligation: We may process your data to comply with legal obligations.

For prospecting activities, we rely on legitimate interests as the legal basis for processing. Our clients have a legitimate interest in promoting their services to potential customers. We balance this interest against the privacy rights of prospects by ensuring transparency, providing opt-out options, and limiting the data collected to what is necessary.

4. How We Use Your Information

We use the collected information for various purposes, including:

• Providing and maintaining our service
• Personalizing your experience
• Processing your transactions
• Sending administrative information
• Improving our service
• Complying with legal obligations

For prospect data, we use information to:

• Identify potential business opportunities for our clients
• Conduct personalized outreach campaigns
• Analyze response rates and campaign effectiveness
• Maintain accurate records of communication

5. Data Sharing and Disclosure

We may share your information with:

• Service providers and business partners who need access to such information to carry out work on our behalf
• Legal authorities when required by law
• Other parties with your consent

We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes.

6. International Transfers

We may transfer your personal data to countries outside the European Economic Area (EEA). Whenever we transfer your personal data outside the EEA, we ensure a similar degree of protection is afforded to it by implementing appropriate safeguards, including:

• Using specific contracts approved by the European Commission that give personal data the same protection it has in Europe (Standard Contractual Clauses)
• Transferring data to countries that have been deemed to provide an adequate level of protection for personal data by the European Commission
• Where we use providers based in the US, we may transfer data to them if they are part of agreements or frameworks that ensure adequate protection for personal data

7. Data Retention

We will only retain your personal data for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, regulatory, tax, accounting, or reporting requirements.

For client data, we generally keep information for the duration of our business relationship plus a reasonable period thereafter for accounting and legal purposes.

For prospect data, we retain information as long as necessary to provide our services to clients and to comply with legal obligations. We implement regular data reviews and deletion processes for data that is no longer needed.

8. Data Security

We implement appropriate technical and organizational measures to protect your information. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Our security measures include:

• Encryption of personal data
• Regular security assessments and testing
• Restricted access controls
• Security awareness training for staff
• Regular backups and disaster recovery processes

9. Your Rights

Under the GDPR, you have the following rights:

• Right to access: You can request copies of your personal data.
• Right to rectification: You can request that we correct inaccurate data or complete incomplete data.
• Right to erasure: You can request that we delete your personal data in certain circumstances.
• Right to restrict processing: You can request that we restrict the processing of your data in certain circumstances.
• Right to data portability: You can request that we transfer your data to another organization or directly to you.
• Right to object: You can object to the processing of your personal data in certain circumstances, particularly for direct marketing purposes.
• Rights related to automated decision making: You have rights regarding automated decision making and profiling.

If you are a prospect contacted by one of our clients through our platform, you have the right to:

• Be informed about the source of your personal data
• Object to the processing of your data for marketing purposes
• Request that your data be deleted from our systems

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section. We will respond to all legitimate requests within one month.

10. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our service and hold certain information. Cookies are files with small amounts of data that may include an anonymous unique identifier.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

We use the following types of cookies:

• Essential cookies: Required for the operation of our service
• Analytical/performance cookies: Allow us to recognize and count visitors and see how they move around our website
• Functionality cookies: Enable us to personalize content
• Targeting cookies: Record your visit to our website, the pages you visit, and the links you follow

11. Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact our DPO at dpo@rocketsdr.com

12. Supervisory Authority

If you are based in the European Union, you have the right to make a complaint at any time to the supervisory authority for data protection issues in your country. We would appreciate the chance to deal with your concerns before you approach the authority, so please contact us in the first instance.

13. Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

14. Contact Us

If you have any questions about this Privacy Policy, please contact us at legal@rocketsdr.com